To provide a premium level of support and to ensure high availability, all Konica Minolta Multifunction Devices and Printers are set up in the field to communicate over CSRC (Customer Service Remote Care). CSRC is set up on the Multifunction Device and using bidirectional communication channels, CSRC proactively communicates with the Konica Minolta Service Helpdesk and relays all relevant system data in real time. This includes advising if toner cartridges, drums units or other consumables are required and/or if routine maintenance or any other mechanical intervention is needed. Triggers for replacement toner cartridges are set to alert the Service Helpdesk when the cartridge has 20% remaining. Therefore, replacement toners and consumables arrive before the toner physically runs out.